Orders ship within 1–2 business days and usually arrive within 7–12 business days. Thank you for shopping with NAFIRA. Below is everything you need to know about how we process and deliver your order.
Order Processing
All orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays). Orders placed after 12 PM (GMT) or on a weekend will begin processing on the next business day. During busy periods, such as sales or holidays, processing may take slightly longer. We'll let you know if there's a significant delay with your order.
Delivery Times
Once dispatched, orders typically arrive within 7–12 business days. Total time from order to delivery is usually 8–14 business days. Delivery times are estimates and not guaranteed. Our products ship from partner warehouses, so delivery may occasionally take longer due to customs, carrier delays, weather or high seasonal demand.
Shipping Costs
We offer free standard shipping on all orders. Any shipping charges, if applicable, will be shown clearly at checkout before you pay.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update, as it can take time for the carrier to scan your parcel.
Multiple Packages
If you order more than one item, your products may arrive in separate packages at different times. This is normal, as items may ship from different warehouses. You'll receive tracking details for each package.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees set by your country. These charges are the customer's responsibility and are not included in the item price or shipping cost. We are not responsible for delays caused by customs.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible; we can update the address only if the order has not yet been dispatched.
Lost or Delayed Packages
If your order has not arrived within 20 business days of purchase, please contact us. We'll investigate with the carrier and, where the package is confirmed lost, we will send a replacement or issue a refund.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at [your email address] and we'll get back to you within 24–48 hours.
Remember to swap in your email, and change the Shipping Costs section if you don't offer free shipping.